UKGC Improves PFL Licencing Procedure to Help Raise Industry Standards

The UK Gambling Commission (UKGC) is making it easier for industry professionals to apply for a personal functional licence (PFL) and, in the process, it’s aiming to make the industry safer.

Casino dealer

The UKGC is making it easier for casino employees to apply for the credentials needed to work in the gaming industry. (Image: Woodbine Casino)

Announced on December 3, the new system will see the online application process fall in line with the design used on the Gov.uk website. In reconfiguring the interface to match government application forms, the UKGC hopes to streamline the procedure and give applicates more support throughout.

Supporting this new application service will be an improved processing tool to be used by the Commission’s licensing staff that includes the introduction of electronic Disclosure Barring Service (DBS) checks,” reads the December 3 press release.

Improving the Regulatory Landscape

As per the UKGC regulations, casino employees in the following roles must hold a PFL:

A dealer/croupier.

A cashier.

An inspector.

A pit boss/gaming supervisor.

Security staff/monitoring surveillance related to gambling activities.

The redesign will continue until March 2019 and form part of the gambling regulator’s push to raise standards across the board. In June, the UKGC Enforcement Report served as a reminder of the measures taken against failing operators over the last three years.

Beyond tackling regulatory infractions on a corporate level, the UKGC introduced new dispute resolution guidelines. Designed to ensure consumers have better levels of recourse in the event of a problem, the guidelines will address service failures at all levels of the industry.

UKGC Raising Its Own Standards

By making it easier for casino employees to apply for a PFL, the UKGC is also tightening up its own standards. Integrating electronic DBS checks will make it possible to spot unsuitable candidates before they’re given a chance to work in a public-facing role.

Although the process itself won’t completely eliminate rogue employees, it should raise standards and avoid incidents such as the recent  poker scam involving a dealer at Glasgow’s Alea Casino. Between this and the wider push to create safer gaming conditions online, the UKGC is once again setting the standard for gaming regulators around the world.

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