British Gaming Sites Told to Stop Unfair Withdrawal Policies

Two British gaming sites have been instructed to alter their withdrawal policies following an investigation by the Competitions and Markets Authority (CMA).

ATM Withdrawal.

Players at Progress Play and Jumpman Gaming can now withdraw their winnings without having to wait. (Image:

Announced by the government on August 29, the news means that members of Progress Play and Jumpman Gaming will no longer have to cashout their funds in stages. As per the report, both betting sites had previously paid players in instalments rather than single payments.

CMA Hits Out at Unfair Withdrawal Policies

However, following action by the CMA, this condition has now been removed as have the charges for having an inactive account for a certain period of time. The UK Gambling Commission (UKGC) has supported the policy changes and urged players not to accept unfair gaming conditions.

“Gambling firms should not be placing unreasonable restrictions on when and how consumers can take money out of their accounts,” UKGC Executive Director Paul Hope said in the August 29 press release.

Both Progress Play and Jumpman Gaming are now working with the CMA and the UKGC to ensure future policies fall in line with UK gaming laws. As for other operators, the regulator wants all concerned to take note of the CMA’s report and act quickly to meet the current standards.

“In July, we announced new rules (1), which will make it quicker and easier for the Commission to take action for breaches of consumer law. That includes taking action where firms breach the principles laid out by the CMA,” Hope continued.

Regulators Continue to Fight for Players

Over the last two years, the UKGC has been active in tackling breaches of all types. This year alone, unclear bonus terms and social responsibility have been hot topics for the commission.

Back in February, William Hill was fined £6.2 million after an investigation found that it had failed to stop an “amber risk” player depositing £653,000. Looking into the case, it emerged that William Hill hadn’t carried out the necessary identity checks on five accounts and accepted illicit deposits totalling £1.2 million.

For these failures, the company was fined £5 million and any money received as a result of the illicit accounts.

Although Progress Play and Jumpman Gaming haven’t been fined for their unfair withdrawal conditions, they have been forced to change their ways. While the UKGC and CMA have tackled bigger issues in the past, the latest action is a sign that players are getting a better deal.

With the gaming industry under more scrutiny than ever, changes such as this can only be seen as a positive.

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